Last Updated: 1st September, 2024.

At Mistic Health, your satisfaction is our priority. We are committed to providing high-quality products that you’ll love. However, we understand that sometimes things don’t work out as expected. This Return Policy outlines the terms and conditions for returning products purchased from our website.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Timeframe: You must initiate the return within 5 days of the purchase date.
• Condition: The product must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
• Proof of Purchase: A valid receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Opened or Used Products: We cannot accept returns for products that have been opened or used.
• Promotional Items: Items marked as “final sale” or received as a promotional gift cannot be returned.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support team at [mistichealthcare@gmail.com] with your order number, the product you wish to return, and the reason for the return.
2. Await Approval: Our team will review your request and, if eligible, will provide you with return instructions and a return authorization number (RMA).
3. Ship the Product: Carefully pack the item in its original packaging, including all accessories, and send it to the address provided by our customer support team. The RMA number must be clearly marked on the package.
4. Return Shipping Costs: You are responsible for paying the shipping costs for returning the item. We recommend using a trackable shipping service to ensure your return is received.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is returned damaged or missing parts not due to our error).
• Shipping Costs: Original shipping costs are non-refundable.

5. Exchanges

If you receive a defective or damaged product, we will replace it at no additional cost. To exchange an item, please contact our customer support team with details and photos of the defect or damage.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check Your Bank Account: It may take some time for your refund to be officially posted.
2. Contact Your Credit Card Company: There is often a processing time before a refund is posted.
3. Contact Your Bank: There may be a delay in processing your refund.
4. Still Need Help? If you’ve done all of the above and still have not received your refund, please contact us at [mistichealthcare@gmail.com].

7. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page with the updated date. We encourage you to review our Return Policy periodically.

8. Contact Us

If you have any questions about our Return Policy or need assistance with your return, please contact us:

Email: [mistichealthcare@gmail.com]
Phone: 0321 9415178